Shipping Policies
Shipping Option | Delivery Time | Cost |
Standard Shipping | 2-7 business days | $12.99 |
Express Shipping | 1-2 business days | $17.99 |
International Standard | 6-12 business days | $19.99 |
International Express | 3-7 business days | $39.99 |
Standard Shipping
Regular Post. Usually takes 1-5 business days for delivery depending on where you are located. To check approximate delivery times please visit the Australia post website here.
Express Shipping
Express Australia Post Parcel. You will receive your items the next business day if you place your order before 12pm and if you are in the Australia post express network. To see if you are in the network please check here. If placed after 12pm, you will receive your order the day after.
International Shipping DHL
Please note: International orders may require customs tax and duty in your country. Please check your local tax laws before placing an order with us to ensure a smooth delivery. Hijab House does not cover the cost of customs tax and duty. Customs may also cause a delay in the delivery time of your order. Hijab House ships WORLDWIDE.
Please note delivery times above begin once your order has been dispatched. While we aim to dispatch all orders on the day they are placed, there may be short delays in busy periods. Express shipping orders are dispatched the same day they are placed (if placed before 12pm on a business day). Please note, if Express orders are placed on a weekend, they will be dispatched the following business day.
How do I know my order went through?
You will know that your order has been successfully processed once you receive a confirmation email with an order confirmation number. If you do not receive this email, there may have been a problem with your order. You can contact our sales team for clarification here.
How do I know my order has been dispatched?
Once we send out your order, you will receive a dispatch confirmation with a tracking number. You can then proceed to track your order here.
Once I have placed an order, can I make changes?
Unfortunately, we cannot accept changes to your order once it has been placed. All orders are final upon payment. However you may make as many changes to your shopping cart prior to paying.
Is there a delay during busy periods?
During busy periods, there may be delays in receiving orders if we receive a high volume of orders. At times, there may also be delays with Australia Post and DHL that are beyond our control. Once a parcel has left our warehouse, we are no longer responsible for any delays that may occur. If you have any questions about your order, please don’t hesitate to contact us.
How do pre-orders work?
A preorder is an order placed on an item that we have not yet released. Preorders are fulfilled once all items in the order are available for dispatch. We cannot dispatch items separately if preorders and non preorders are combined in the same order. However, if you would like a non preorder item to be sent earlier, please contact our sales staff for assistance.