Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

  • name and personal details such as date of birth and gender
  • contact information including physical address, email address and phone number
  • your purchase history
  • information required to verity your identity
  • your purchase history
  • transaction details and account activity details and interactions
  • photograph or video surveillance recording of you if you are physically present in our stores;
  • demographic information such as postcode, preferences and interests
  • statistics about visits to our websites such as domain name and the time and date our website was accessed;
  • other information relevant to customer surveys and/or offers
  • other information you may provide to us.

When do we collect information about you

Collection of your personal information can occur through the following interactions:

  • when you visit one of our stores;
  • when you sign up to a loyalty program, membership account or newsletter subscription;
  • when you make a purchase, submit an order, registration, requests or applications for our products or services (by phone, in person or electronically);
  • when you use any of our services including when you access and use our website, or interact with us via social media or digital media;
  • when you register with us by creating an online account
  • when you communicate with us directly (including in person, via telephone and social media channels such as Facebook and Instagram)
  • when you interact with us during promotions, competitions, or special events;
  • if you are involved in an incident in one of our stores;
  • when you post a review or leave a rating on this site or complete our surveys;
  • if you attend one of our functions or events;
  • third party sources and platforms, such as public sources, social networking sites, information service providers and third party analytics providers to whom you have provided your personal information;
  • any other time where you may supply personal information to us from time to time.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Your personal information may be shared with companies or individuals that are included in the processes that provide us with services including, but not limited to, couriers, banking organisations, service providers and under exceptional circumstances to law enforcement if we believe the disclosure is necessary.

Security

We are committed to ensuring that your information is secure. We will use all reasonable endeavours to protect your personal information in a secure environment. However, this security cannot be guaranteed.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


We take all reasonable steps to ensure that your personal information held by us is accurate and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or correct, or that it may be misleading, please email us at sales@hijabhouse.com.au and we will take all reasonable steps to correct your personal information.

Variation

This privacy policy may vary at any given time. These changes will be updated to the website.  You should regularly check the Privacy Policy to ensure you are aware of any variations. You will have consented to these variations by your continuous use of our website, social media platforms and marketing subscriptions and communications.